Re8 Privacy Policy — User Personal Data Protection
This Privacy Policy explains how re8 collects, uses, stores, and protects your personal information when you use our platform. We are committed to safeguarding the privacy of every user in Malaysia with care and responsibility.
Last Updated: 1 January 2026
Information We Collect from You
When you register for or use the re8 platform, we collect several categories of information to enable us to provide a secure, seamless, and quality service. This information is collected directly from you or automatically as you use the platform.
- Full name and username
- Registered email address
- Phone number
- Date of birth (age verification)
- Identity verification information
- Bank name and account number
- MYR deposit and withdrawal records
- Transaction history in MYR
- Preferred payment method
- Digital wallet information
- User IP address
- Device type and operating system
- Web browser type
- Screen resolution
- Time zone and language settings
- Pages visited
- Session duration and active time
- Games played
- Betting and platform activity
- Error logs and performance reports
How Your Information Is Used
Re8 uses collected information solely for legitimate and responsible purposes. We do not use your data for anything unrelated to delivering our platform services without your consent.
Registering, verifying, and managing user accounts. Processing MYR deposits and withdrawals securely while maintaining accurate transaction records.
Detecting and preventing fraud, suspicious activity, or usage that violates our terms. Verifying user identity and ensuring compliance with platform regulations.
Sending account-related notices, relevant promotions, and platform updates. Providing effective and timely customer support assistance.
Cookies and Usage Tracking
The re8 platform uses cookies and equivalent tracking technologies to enhance the user experience and ensure the platform functions smoothly. Cookies are small text files stored on your device when you visit our platform.
We use two types of cookies. First, session cookies — temporary cookies that are automatically deleted when you close your browser. These are used to maintain your login status and session preferences. Second, persistent cookies — stored on your device for a longer period to remember your preferences and improve your experience on future visits.
You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality of some parts of the re8 platform. We do not use third-party cookies for advertising purposes without your consent.
Data Storage, Security, and Third-Party Sharing
Your personal data is stored on secure servers protected by industry-standard encryption protocols. re8 takes reasonable technical and organisational measures to safeguard your information against unauthorised access, disclosure, alteration, or destruction.
Data Retention Period
Account information is retained for the duration your account remains active and for a required period following account closure to meet legal obligations or resolve any outstanding disputes. Financial transaction records in MYR are kept for a minimum of seven years in accordance with Malaysian legal requirements.
Third-Party Sharing
Re8 does not sell, rent, or share your personal information with third parties for marketing purposes. Information may be shared only in limited circumstances: with approved payment processors to facilitate transactions, with relevant authorities when required by law, or with technical service providers bound by strict confidentiality agreements.
Your Rights as a User and How to Contact Us
As a re8 platform user in Malaysia, you have clear rights regarding your personal data. We respect these rights and provide straightforward channels for you to exercise them.
You have the right to request a copy of the personal information we hold about you. Such requests will be processed within 14 working days.
If you find that your personal information is inaccurate or outdated, you have the right to request a correction through your account settings or by contacting our support team.
You may request deletion of your personal data under certain circumstances, subject to our legal obligations to retain required records.
Privacy Policy Updates and How to Contact Us
Re8 reserves the right to update this Privacy Policy from time to time to reflect changes in our data management practices or new legal requirements. Any significant changes will be communicated via a notice on the platform or by email to your registered address.
Continued use of the re8 platform after any changes constitutes acceptance of the updated Privacy Policy. The date of the latest update will always be displayed at the top of this page.
For any enquiries regarding this Privacy Policy, data access requests, or privacy concern reports, please reach out to the re8 team via the email address below:
Privacy Email: [email protected]
You may also submit general enquiries via FAQ page us or contact customer support directly from your account after log in.
Questions About Your Data?
The re8 team is ready to assist you with any enquiries related to privacy, account security, or user rights. Contact us or visit our FAQ section for more information.